Why Experts Suck

A lot of people wonder why I eschew the title of “expert” and instead choose to use “hacker.”  Is it just because it sounds more badass?  Well, it does, but that’s not the reason.

To get to the reason, think about about this little scenario.  For the sake of this example, let’s say you’re looking to lose weight.  This can be applied to any field (Finance, employment, time management, etc) but in this case, you want to lose some weight, and you mention it to your friend.  The following conversation then ensues:

Friend: You’re looking to lose weight, right?

You: Well, duh, that’s what I just said, isn’t it?

Friend: Well, then you know what you need to read?

You: No, what?

Friend: Book XYZ, it’s written by Doctor Bullshit.

You: Dr. Bullshit?  Sounds legit!

Friend: Yeah, he’s an expert on weight loss.

You: Sounds good!  I’ll go pick it up from Amazon now!

Fast forward a few weeks later, you’ve read the book, and it has some pretty decent advice, plus a lot of things you already know.  What do you do next?

Well, if you’re like most people, you’ll do nothing and quickly fail to lose any weight.  So what’s going on?  You had “expert advice” after all.  Shouldn’t you look like Jared from Subway by now?

Every time you fail on a diet, this man laughs at you from his bathtub of money.

What’s going on is exactly what makes experts so useless.  All of their knowledge prevents them from making big revolutionary breakthroughs.  Even more surprisingly, there’s science to back this up.

Kevin Dunbar, is a scientist who studies, in part, how scientists and researchers conduct experiments and studies.  He found that scientists, most of whom were experts in their fields would often ignore errors that occurred consistently in their experiments, simply because the result of these errors didn’t jive with what they already knew of science.  So rather than question their “expert knowledge” they choose, instead, to ignore the results, assuming they were the result of human error.

Even more interestingly, there is an area of the brain that essentially works to “delete” the memory of such errors from the brains of experts.

We’re guilty of this to a certain extent, we tend to seek out information that jives with what we already know.  It’s why almost every dieting book over the last 50 years has amounted to basically the same advice: Eat fewer calories and exercise more.  We ignore most other advice because we’ve had that mantra beat into us since birth, so anything else tends to be ignored by the brain.  You already know what the experts are going to tell you, you’re just not doing it.  Which says that maybe it’s not the right advice for actually getting things done.

Think for a moment about the controversy that surrounded the Atkins Diet when it came out.  For the first time, you had someone advocating something other than the “cut calories, exercise” mantra, and there were a lot of people up in arms about it…and even more experts appearing on the news to refute it – “surely such a different idea can’t be right, can it?”

But at least anecdotally, a huge number of people lost weight using Atkins.  Why?  Because Dr. Atkins took the entire dieting system apart, questioned everything, and approached it from another angle, finding a different solution.  In short he hacked dieting.

The same holds true for personal finance, (How many times do you need to be told to spend less?) even finding a job, (Do you really need to spend money on another book telling you to ‘follow your passion?’) or even time management. (“So, you’re saying I should schedule my time?  Brilliant!”)

It’s time to stop worshipping experts.  Let them keep writing their books to help the people who just want to spend money to be told to do what their already doing, and you can focus on learning to hack your own path.

Can you think of a time you successfully rejected expert advice?  Share it in the comments.

Posted in Psychology of Success, Question Authority, Uncommon Lessons | Tagged , , , , , , , | 1 Comment

Make 2012 The Year You Kick Your Own Ass

Crazy People in Ugly 2012 Glasses

Here it is, the gratuitous New Years post.  You all knew it was coming.  However, this post is not about meaningless resolutions.  This is not about saying you’re going to do something and forgetting about it next week.  This is about creating real, meaningful change in your life.

That’s part of the reason I waited until a week after New Years to make this post.  By now, gone are the social pressures to change, gone are the people asking “What are your resolutions for this year?”  All that remains are your goals and you.

It’s amazing how quickly people can forget about or even ignore their resolutions.  I’m sure you all know a handful of people who have already backed away from their diet plans for the new year, claiming they’d start next week.  But why is this?

Because they don’t really want the things they resolve to do.  In short, New Years resolutions are pointless.

Think about that for a second.  The one time when everyone says they’re going to change, is the time when everyone is least likely to succeed.  I’ve covered this briefly in my article about The Entropy of Excitement.  In it, I explain why you’re less likely to achieve goals that start with extremely high excitement.  In essence, you get burnt out to fast.

So, when everyone is pushing you to do something, building up your expectations and excitement for change, that excitement will fade proportionally faster.

I’ve been working on tons of brand new material to help you overcome these obstacles.  And I’ll be releasing it all, for free, over the coming months.  There is only one thing that you have to do: work!  It’s easy to get swept up in the emotion and energy of a new project.  Learn to recognize those moments, step back, and give yourself a swift kick in the ass.

I don’t want you to pay me lip service, telling me “Oh this is exactly what I need to hear,” I want you to go out and make real change for yourself this year.  If that’s losing weight, awesome.  If it’s starting a business, great! (There will be a lot of material for you folks this year) And if it’s about finally finding the job you’ve always wanted, that’s great!  I’ll be showing you how to identify and hack the systems that make all these things possible, so that you can make them work for you.

So, now that everyone has sobered up and taken their 2012 glasses off, what do you really want to do this year?

Posted in Failure, Getting Started, Tactics | Tagged , , , , | Leave a comment

Success Scripts: Market Research for Dummies

A lot of you are here because you’re looking to start a business selling a product or service so that you can either quit your job or supplement your income.  And I’m sure 100% of you are afraid that there may be no demand for your product. (If you’re not, please leave, because there is no helping you)

Before even concerning yourself with your finances or website design or Twitter handle or anything like that, you should worry about testing to make sure there is a need for your creation.

I’ve created the following script because I’ve realized that so few people actually understand market research.  It’s not about trying to prove yourself right. (There are plenty of people out there who will give you the answers you want just to be left alone)  Instead you actually want to try to try to prove your idea wrong.

So, on with the script:

[For the purpose of this script, let’s say you have a idea for an iPhone application.]

You see a stranger in a coffee shop on an iPhone, and approach as non-threateningly as possible. It helps if you’re actually there for coffee.  If you’re the only one in a coffee shop without coffee, people tend to look at you a little strangely.

You:  Excuse me, I don’t mean to interrupt, but would you mind if I asked you a few questions about your iPhone?

Stranger: Sure, I guess.  (They might say no, but then you just apologize and walk away)

You: I’m an app developer and I’m just curious how people use their smart phones.

Stranger: Oh, okay…

You: How many apps do you have?

Stranger: Five, I think.

You: Do you have any to help you find nearby restaurants? ( or find friends, translate dog barks, or whatever the app does)

Stranger: Yeah I have Yelp, I think.

You: Do you like it?

Stranger: I guess it’s alright.

You: Well, how often would you say you use it?

Stranger: Once a week, maybe.

You: Is there any reason why you don’t use it more?

Stranger: I’m pretty much set in my way and never really use it unless I’m in the mood to try something new.

You: Well, if Yelp could remember the previous places you’ve eaten at and liked and could suggest new ones to you by notifying you automatically when you were near them, would you be more inclined to use it?

Stranger: Definitely, that sounds cool.  I just never know what’s around!

You: Would you be willing to pay for a feature like that.

Stranger: Maybe if it wasn’t too expensive, like $.99.

You: Have you ever paid for an app before?

Stranger: No. (This is where you thank her for her time and leave, she’s not your target market)

-OR-

Stranger: Once or twice.

You: And what did those apps do?

Stranger: They were games.

You: So what would make you pay for an app that wasn’t a game?

Stranger: It would have to be something that allowed me to connect with my friends.

You: So if you had the option between an app that made suggestions for you or allowed you and your friends to recommend restaurants to each other, (Something your product isn’t currently planned to do) which would you rather spend your $.99 on?

Stranger: The second one.  I would love to be able to know the places my friends like.

You: Very, cool.  Thanks, I really appreciate you taking the time to help me out.  Have a nice day.

Finish your coffee and either leave or find another person with an iPhone.

Lather, Rinse, Repeat.

As you see, it’s just as important to test out the ideas that the potential customer proposes (Like a social networking element) as it is to test the idea you walked in their with.

By comparing your idea with products and services people already use, including finding out how much they actually use those products you can get a sense of the real demand for your product and what types of products people might want instead.

It’s important to reach out to people who don’t know you and have no reason to lie to you.  Your friends, family, and neighbors all won’t want to hurt your feelings, so their opinions are essentially worthless.

Starbucks, public parks, conferences/fairs for your product type and anywhere else you can find relevant strangers to bother are prime places to go.  Now is not the time to be shy.

Think of it this way: is your social embarrassment so great that it’s worth missing your chance at success?

In the end, the most important thing is to be willing to walk into market research with one idea for a product or service and walk out with something completely different.

If you’re not willing to do that, you’re destined to fail.

Posted in Hacking Scripts, Tactics | Tagged , , , , , , , | 6 Comments